{"id":295121,"date":"2026-01-02T09:41:56","date_gmt":"2026-01-02T08:41:56","guid":{"rendered":"https:\/\/graf-von-westerburg.de\/career\/senior-product-owner-customer-experience\/"},"modified":"2026-01-02T09:41:56","modified_gmt":"2026-01-02T08:41:56","slug":"senior-product-owner-customer-experience","status":"publish","type":"career","link":"https:\/\/graf-von-westerburg.de\/en\/career\/senior-product-owner-customer-experience\/","title":{"rendered":"Senior Product Owner \u2013 Customer Experience (all genders)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-295121","career","type-career","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior Product Owner in Ulm \u2013 Customer Experience<\/title>\n<meta name=\"description\" content=\"Senior Product Owner \u2013 Customer Experience in Ulm: Vollzeit-Festanstellung, Home-Office-Option. 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Der Besch\u00e4ftigungsort ist Ulm; die Zusammenarbeit ist als verteiltes Teamsetup mit asynchroner Kommunikation organisiert und als unbefristete Vollzeit\u2011Festanstellung ausgelegt.<\\\/p>\\n<p>Inhaltlich arbeiten Sie an Themen rund um Customer Experience: Observability\u2011Standards (Logs, Metriken, Traces) und ein konsequentes Incident\u2011\\\/Problem\u2011Management. Das Team legt Wert auf hohe Qualit\u00e4tsanspr\u00fcche, konstruktives Feedback und gelebte Zusammenarbeit sowie auf nachhaltige Architekturentscheidungen.<\\\/p>\\n\\n<p>Aufgaben<\\\/p><ul>\\n<li>Sie \u00fcbernehmen Verantwortung im Umfeld Customer Experience und liefern messbare Ergebnisse \u2013 von der Planung bis zum stabilen Betrieb.<\\\/li>\\n<li>Sie wirken an Architektur\u2011 und Technologieentscheidungen mit und bringen Best Practices ein, um Stabilit\u00e4t, Sicherheit und Skalierbarkeit langfristig zu erh\u00f6hen.<\\\/li>\\n<li>Sie setzen Observability konsequent um (Logging, Metrics, Tracing), leiten aus Incidents konkrete Verbesserungen ab und reduzieren nachhaltig Fehlerklassen (RCA\\\/Problem Management).<\\\/li>\\n<li>Sie arbeiten eng mit Product, Security, Data und Operations zusammen und stellen sicher, dass Datenschutz\u2011, Compliance\u2011 und Security\u2011Anforderungen fr\u00fchzeitig ber\u00fccksichtigt werden.<\\\/li>\\n<li>Sie erstellen verst\u00e4ndliche Dokumentation, f\u00f6rdern Wissensaustausch (Pairing, Reviews, Brown\u2011Bags) und unterst\u00fctzen Teamkolleg:innen beim Onboarding.<\\\/li>\\n<li>Sie automatisieren Build\u2011, Test\u2011 und Deployment\u2011Prozesse (CI\\\/CD) und verbessern kontinuierlich die Lieferf\u00e4higkeit, Release\u2011Stabilit\u00e4t und Time\u2011to\u2011Market des Teams.<\\\/li>\\n<li>Sie optimieren Performance, Kosten und Skalierung, evaluieren technische Optionen und dokumentieren Architekturentscheidungen verst\u00e4ndlich und audit\u2011f\u00e4hig.<\\\/li>\\n<li>Sie \u00fcbernehmen End\u2011to\u2011End Ownership f\u00fcr Features oder Services \u2013 von der Anforderungsaufnahme \u00fcber Design\\\/Implementierung bis zur stabilen \u00dcbergabe in den produktiven Betrieb.<\\\/li>\\n<\\\/ul>\\n\\n<p>Profil<\\\/p><ul>\\n<li>Sie bringen relevante Erfahrung f\u00fcr Customer Experience mit und k\u00f6nnen komplexe Vorhaben strukturiert in die Umsetzung f\u00fchren.<\\\/li>\\n<li>Analytisches Denken und Probleml\u00f6sekompetenz \u2013 Sie k\u00f6nnen Ursachen systematisch identifizieren und nachhaltige Verbesserungen ableiten (RCA).<\\\/li>\\n<li>Erfahrung in Cloud\u2011\\\/Container\u2011Umgebungen und ein solides Verst\u00e4ndnis f\u00fcr Betrieb, Monitoring und Security\u2011Grundlagen in verteilten Systemen.<\\\/li>\\n<li>Sehr gute Deutsch\u2011 oder Englischkenntnisse in Wort und Schrift sowie die F\u00e4higkeit, auch in verteilten Teams effektiv zu arbeiten.<\\\/li>\\n<li>Bonus: Kenntnisse zu Security\\\/Compliance (z.\u202fB. DSGVO, ISO 27001, PCI DSS) und Erfahrung mit audit\u2011f\u00e4higer Dokumentation.<\\\/li>\\n<li>Praxis mit modernen Toolchains (Git, CI\\\/CD, Testing) sowie die Bereitschaft, Standards zu setzen und die Qualit\u00e4t im Team messbar zu verbessern.<\\\/li>\\n<li>Ausgepr\u00e4gte Kommunikations\u2011 und Moderationsf\u00e4higkeit, um Anforderungen zu kl\u00e4ren, Stakeholder mitzunehmen und technische Themen verst\u00e4ndlich zu vermitteln.<\\\/li>\\n<li>Sehr gutes Verst\u00e4ndnis von Software\u2011Architektur, Schnittstellen (API\u2011Design) und Datenmodellen sowie der F\u00e4higkeit, technische Entscheidungen nachvollziehbar zu begr\u00fcnden.<\\\/li>\\n<li>Teamorientiertes Arbeiten in cross\u2011funktionalen Setups; Sie geben konstruktives Feedback, teilen Wissen und tragen aktiv zur Weiterentwicklung des Teams bei.<\\\/li>\\n<li>Strukturierte, eigenverantwortliche Arbeitsweise mit Ownership\u2011Mentalit\u00e4t \u2013 Sie priorisieren sinnvoll, kommunizieren Risiken fr\u00fch und liefern verl\u00e4sslich ab.<\\\/li>\\n<\\\/ul>\\n\\n<p>Benefits<\\\/p><ul>\\n<li>Moderne Arbeitsprozesse (agil\\\/lean), saubere Dokumentation und ein Team, das Qualit\u00e4t, Stabilit\u00e4t und Security\u2011by\u2011Design konsequent lebt.<\\\/li>\\n<li>Strukturierte Einarbeitung (Onboarding\u2011Plan, Mentoring) und ein klarer Entwicklungspfad mit regelm\u00e4\u00dfigen Feedback\u2011Zyklen und Weiterbildungsm\u00f6glichkeiten.<\\\/li>\\n<li>Flexible Arbeitszeiten und ein Umfeld, das Ergebnisorientierung mit nachhaltiger Work\u2011Life\u2011Balance verbindet \u2013 inklusive transparenter Ziele und realistischen Planungen.<\\\/li>\\n<li>Kurze Entscheidungswege, hohe Eigenverantwortung und die M\u00f6glichkeit, Themen mit echtem Impact zu gestalten \u2013 statt nur Tickets abzuarbeiten.<\\\/li>\\n<li>Attraktives Verg\u00fctungspaket mit Zusatzleistungen und \u2013 je nach Rolle \u2013 Bonus\u2011\\\/Pr\u00e4mienkomponenten; transparente Gehaltsb\u00e4nder sind gelebte Praxis.<\\\/li>\\n<li>Weiterbildungsbudget f\u00fcr Trainings, Zertifizierungen und Konferenzen, damit Sie Ihre Rolle fachlich und methodisch kontinuierlich ausbauen k\u00f6nnen.<\\\/li>\\n<li>Hohe Home\u2011Office\u2011Flexibilit\u00e4t (remote\\\/hybrid) inkl. moderner Hardware\u2011Ausstattung sowie professioneller Toolchain f\u00fcr Kommunikation, Planung und Delivery.<\\\/li>\\n<li>30 Tage Urlaub (oder vergleichbar) sowie zus\u00e4tzliche Benefits rund um Gesundheit, Wellbeing und ergonomisches Arbeiten im Home Office.<\\\/li>\\n<\\\/ul>\\n\",\"datePosted\":\"2026-01-02T08:41:56+00:00\",\"inLanguage\":\"en-US\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"confidential\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Ulm\",\"addressCountry\":\"DE\",\"addressRegion\":\"Baden-W\u00fcrttemberg\"}},\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/graf-von-westerburg.de\\\/en\\\/careers\\\/senior-product-owner-customer-experience\\\/\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Graf von Westerburg\",\"value\":\"JOB-31728712\"},\"employmentType\":[\"FULL_TIME\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Senior Product Owner in Ulm \u2013 Customer Experience","description":"Senior Product Owner \u2013 Customer Experience in Ulm: Permanent full-time role with a remote work option. 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