Careers

Principal Analytics Engineer – Customer Experience (all genders)

  • JOB-26782003
  • Paderborn
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is an innovative scale-up with solid growth specialising in enterprise software for regulated industries. The position is based in Paderborn, with a distributed team setup with asynchronous communication. This is a permanent, full-time position.

You will work on Customer Experience, focusing on cloud-native services, containerised workloads and CI/CD automation. The team values high quality standards, constructive feedback and active collaboration, as well as security by design and data protection compliance.

Your responsibilities

  • You assume responsibility in the context of customer experience and deliver measurable results – from planning to stable operation.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They work closely with product, security, data and operations to ensure that data protection, compliance and security requirements are taken into account at an early stage.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.

Your profile

  • They bring relevant experience for customer experience and can lead complex projects into the implementation in a structured manner.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).

Your Benefits

  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.

Apply now

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