Careers

Head of Data & AI – Customer Experience (all genders)

  • JOB-74407844
  • Moers
  • Full-time
  • Permanent employment, service vehicle, relocation service, home office
  • Immediate start

Company profile

Our client is a fast-growing B2B provider specialising in identity and access management solutions. The position is based in Moers, with a remote-first setup with clearly defined routines. This is a permanent, full-time position.

You will work on Customer Experience, focusing on cloud-native services, containerised workloads and CI/CD automation. The team values structured planning, transparent prioritisation and pragmatic implementation, as well as security by design and data protection compliance.

In a leadership role, you also shape structures and governance: You define priorities along measurable goals, develop teams further and create an operating model that enables scaling and reliable delivery.

Your responsibilities

  • You assume responsibility in the context of customer experience and deliver measurable results – from planning to stable operation.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They are responsible for strategic alignment, prioritize initiatives along measurable goals (OKRs/KPIs) and create an operating model that enables scaling.
  • They lead and develop teams, are responsible for hiring plans as well as budget/resources and create a culture of ownership, transparency and delivery excellence.

Your profile

  • They bring relevant experience for customer experience and can lead complex projects into the implementation in a structured manner.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Structured, self-responsible working method with an ownership mentality – you prioritize meaningfully, communicate risks early and deliver reliably.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Experience in budgeting, KPI-driven management, organizational development and building powerful structures in distributed teams.
  • Sovereign stakeholder management and negotiating strength (DE/EN) combined with hands-on mentality and a high focus on results.

Your Benefits

  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.

Apply now

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