Careers

Lead Customer Success Manager – Customer Experience (all genders)

  • JOB-97319079
  • Hildesheim
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is a fast-growing B2B provider specialising in cybersecurity services and managed security. The position is based in Hildesheim, with a hybrid model with a substantial remote working component. This is a permanent, full-time position.

You will work on Customer Experience, focusing on zero-trust principles, IAM standards and audit-ready documentation as part of the engineering process. The team values clear responsibilities, an ownership mindset and fast decision-making, as well as scalable platforms and automation.

Your responsibilities

  • You assume responsibility in the context of customer experience and deliver measurable results – from planning to stable operation.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They drive refactoring and technical modernization, reduce technical debt and improve the developer experience through pragmatic standards and tooling.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.

Your profile

  • They bring relevant experience for customer experience and can lead complex projects into the implementation in a structured manner.
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Structured, self-responsible working method with an ownership mentality – you prioritize meaningfully, communicate risks early and deliver reliably.
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.

Your Benefits

  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

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