Careers

Lead Customer Success Manager – Card Processing (all genders)

  • JOB-25084788
  • Stuttgart
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is a growing technology company specialising in enterprise software for regulated industries. The position is based in Stuttgart, with a hybrid model with a substantial remote working component. This is a permanent, full-time position.

You will work on Card Processing, focusing on zero-trust principles, IAM standards and audit-ready documentation as part of the engineering process. The team values structured planning, transparent prioritisation and pragmatic implementation, as well as high availability and performance.

Your responsibilities

  • You take responsibility in the field of card processing and deliver measurable results – from planning to stable operation.
  • They drive refactoring and technical modernization, reduce technical debt and improve the developer experience through pragmatic standards and tooling.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They work closely with product, security, data and operations to ensure that data protection, compliance and security requirements are taken into account at an early stage.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.

Your profile

  • They bring relevant experience for card processing and can lead complex projects into the implementation in a structured manner.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Structured, self-responsible working method with an ownership mentality – you prioritize meaningfully, communicate risks early and deliver reliably.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.

Your Benefits

  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

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