Career

Service Manager – Fraud Prevention (m/f/d)

  • JOB-19602125
  • Chemnitz
  • Full time
  • Permanent position, home office
  • from now on

Company profile

Our client is a rapidly growing provider in the B2B environment in the area of API-based integration platforms. The place of employment is Chemnitz; The collaboration is organized as a remote-first setup with clear routines and is designed as a permanent, full-time position.

In terms of content, you will work on topics related to fraud prevention: API-first architecture, event-driven patterns and clean domain cuts. The team values ​​cross-functional teams, clean interfaces and a culture of continuous learning, as well as security by design and data protection compliance.

Your tasks

  • You take responsibility in the area of fraud prevention and deliver measurable results - from planning to stable operation.
  • You analyze business and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • You will participate in architectural and technology decisions and introduce best practices to increase stability, security and scalability in the long term.
  • You consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • You automate build, test and deployment (CI/CD) processes and continuously improve the team's deliverability, release stability and time to market.
  • You will work closely with Product, Security, Data and Operations and ensure that data protection, compliance and security requirements are taken into account at an early stage.
  • You take end-to-end ownership of features or services – from requirements recording through design/implementation to stable handover into productive operation.
  • You create understandable documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates with onboarding.
  • You establish and live quality standards (code reviews, automated tests, definition of done) and ensure comprehensible, maintainable and expandable solutions.

Your profile

  • You have relevant experience in fraud prevention and can lead complex projects into implementation in a structured manner.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible manner.
  • Very good written and spoken German or English skills as well as the ability to work effectively in distributed teams.
  • Bonus: Knowledge of security/compliance (e.g. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Several years of experience in a comparable role with proven success in implementing complex projects in production-critical environments.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Strong communication and moderation skills in order to clarify requirements, involve stakeholders and convey technical topics in an understandable manner.
  • Team-oriented work in cross-functional setups; You give constructive feedback, share knowledge and actively contribute to the further development of the team.
  • Structured, independent way of working with an ownership mentality - you prioritize sensibly, communicate risks early and deliver reliably.

Your benefits

  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; Transparent salary ranges are a common practice.
  • Structured training (onboarding plan, mentoring) and a clear development path with regular feedback cycles and further training opportunities.
  • Continuing education budget for training, certifications and conferences so that you can continually expand your role professionally and methodically.
  • Team events and exchange formats (remote or on-site) to sustainably promote collaboration, culture and knowledge transfer.
  • Flexible working hours and an environment that combines results orientation with a sustainable work-life balance – including transparent goals and realistic planning.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security by design.
  • Permanent, full-time position with long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • High home office flexibility (remote/hybrid) including modern hardware equipment and professional toolchain for communication, planning and delivery.
  • 30 days vacation (or comparable) as well as additional benefits related to health, well-being and ergonomic working in the home office.

Get started with us!

Is this your new dream job? Then we look forward to yours complete Application documents (cover letter, CV, references/certificates) including details of your salary expectations and your availability.

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