Careers

Principal Pentester – Customer Experience (all genders)

  • JOB-87351416
  • München
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is an innovative scale-up with solid growth specialising in cybersecurity services and managed security. The position is based in München, with a distributed team setup with asynchronous communication. This is a permanent, full-time position.

You will work on Customer Experience, focusing on observability standards (logs, metrics and traces) and consistent incident and problem management. The team values cross-functional teams, clear interfaces and a culture of continuous learning, as well as high availability and performance.

Your responsibilities

  • You assume responsibility in the context of customer experience and deliver measurable results – from planning to stable operation.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They work closely with product, security, data and operations to ensure that data protection, compliance and security requirements are taken into account at an early stage.
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.

Your profile

  • They bring relevant experience for customer experience and can lead complex projects into the implementation in a structured manner.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.

Your Benefits

  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

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