Careers

Senior Customer Success Manager – Cyber Security (all genders)

  • JOB-60451866
  • Heilbronn
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is a medium-sized specialist and market leader specialising in e-commerce infrastructure and order management. The position is based in Heilbronn, with a distributed team setup with asynchronous communication. This is a permanent, full-time position.

You will work on Cyber Security, focusing on cloud-native services, containerised workloads and CI/CD automation. The team values cross-functional teams, clear interfaces and a culture of continuous learning, as well as sound governance and audit readiness.

Your responsibilities

  • They assume responsibility in the field of cyber security and deliver measurable results – from planning to stable operation.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They drive refactoring and technical modernization, reduce technical debt and improve the developer experience through pragmatic standards and tooling.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).

Your profile

  • They bring relevant experience for cyber security and can lead complex projects into the implementation in a structured manner.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Structured, self-responsible working method with an ownership mentality – you prioritize meaningfully, communicate risks early and deliver reliably.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.

Your Benefits

  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

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