Careers

Senior Customer Success Manager – IAM (all genders)

  • JOB-57230449
  • Bremen
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is a fast-growing B2B provider specialising in API-based integration platforms. The position is based in Bremen, with remote working with regular team days. This is a permanent, full-time position.

You will work on IAM, focusing on observability standards (logs, metrics and traces) and consistent incident and problem management. The team values structured planning, transparent prioritisation and pragmatic implementation, as well as sustainable architectural decisions.

Your responsibilities

  • You take responsibility in the IAM environment and deliver measurable results – from planning to stable operation.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They drive refactoring and technical modernization, reduce technical debt and improve the developer experience through pragmatic standards and tooling.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.

Your profile

  • They bring relevant experience for IAM and can lead complex projects into the implementation in a structured manner.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.

Your Benefits

  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Modern work processes (agile/lean), clean documentation and a team that consistently lives quality, stability and security-by-design.
  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Flexible working hours and an environment that combines results orientation with sustainable work-life balance – including transparent goals and realistic planning.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

For data protection reasons, we only accept applications through the form below. We treat all applications confidentially.

For information about how we handle your data, please see our Privacy Policy.

We welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or gender identity.





    Upload up to 10 files, with a combined size of no more than 20 MB. Accepted formats: PDF, DOCX, JPG and PNG.