Careers

Senior Data Scientist – Customer Experience (all genders)

  • JOB-84137270
  • Mönchengladbach
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is an international group of companies specialising in SaaS platforms for B2B customers. The position is based in Mönchengladbach, with remote working with regular team days. This is a permanent, full-time position.

You will work on Customer Experience, focusing on cloud-native services, containerised workloads and CI/CD automation. The team values high quality standards, constructive feedback and active collaboration, as well as sound governance and audit readiness.

Your responsibilities

  • You assume responsibility in the context of customer experience and deliver measurable results – from planning to stable operation.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They drive refactoring and technical modernization, reduce technical debt and improve the developer experience through pragmatic standards and tooling.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.

Your profile

  • They bring relevant experience for customer experience and can lead complex projects into the implementation in a structured manner.
  • Several years of experience in a comparable role with demonstrable success in the implementation of complex projects in production-critical environments.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.

Your Benefits

  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.
  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.

Apply now

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