Careers

Senior Service Manager – Billing & Revenue (all genders)

  • JOB-46379585
  • Reutlingen
  • Full-time
  • Permanent position, remote work
  • Immediate start

Company profile

Our client is a medium-sized specialist and market leader specialising in identity and access management solutions. The position is based in Reutlingen, with remote working with regular team days. This is a permanent, full-time position.

You will work on Billing & Revenue, focusing on API-first architecture, event-driven patterns and well-defined domain boundaries. The team values high quality standards, constructive feedback and active collaboration, as well as scalable platforms and automation.

Your responsibilities

  • You take responsibility in the Billing & Revenue environment and deliver measurable results – from planning to stable operation.
  • They create comprehensible documentation, promote knowledge exchange (pairing, reviews, brown bags) and support teammates in onboarding.
  • They contribute to architectural and technology decisions and bring in best practices to increase stability, security and scalability in the long term.
  • They work closely with product, security, data and operations to ensure that data protection, compliance and security requirements are taken into account at an early stage.
  • They establish and live up to quality standards (code reviews, automated tests, definition of done) and provide comprehensible, maintainable and expandable solutions.
  • They automate build, test and deployment (CI/CD) processes and continuously improve team delivery capability, release stability and time-to-market.
  • They optimize performance, costs and scaling, evaluate technical options and document architectural decisions in an understandable and audit-ready manner.
  • They consistently implement observability (logging, metrics, tracing), derive concrete improvements from incidents and sustainably reduce error classes (RCA/problem management).
  • They analyze professional and technical requirements, translate them into implementable user stories/epics and coordinate dependencies transparently with all stakeholders.
  • They take over end-to-end ownership for features or services – from requirements reception to design/implementation to stable transfer to productive operation.

Your profile

  • You bring relevant experience for Billing & Revenue and can lead complex projects into the implementation in a structured manner.
  • Team-oriented work in cross-functional setups; you provide constructive feedback, share knowledge and actively contribute to the development of the team.
  • Very good knowledge of German or English in words and writing as well as the ability to work effectively even in distributed teams.
  • Bonus: Knowledge of security/compliance (e.g. B. GDPR, ISO 27001, PCI DSS) and experience with auditable documentation.
  • Strong communication and moderation capability to clarify requirements, involve stakeholders and communicate technical topics in an understandable way.
  • Experience in cloud/container environments and a solid understanding of operations, monitoring and security fundamentals in distributed systems.
  • Very good understanding of software architecture, interfaces (API design) and data models as well as the ability to justify technical decisions in a comprehensible way.
  • Analytical thinking and problem-solving skills – you can systematically identify causes and derive sustainable improvements (RCA).
  • Practice with modern toolchains (Git, CI/CD, Testing) as well as the willingness to set standards and improve the quality in the team measurably.

Your Benefits

  • Further education budget for trainings, certifications and conferences so that you can continuously expand your role in terms of expertise and methodology.
  • Full-time permanent employment with a long-term perspective, clear responsibilities and a reliable setup for remote collaboration.
  • Team events and exchange formats (remote or on site) to sustainably promote cooperation, culture and knowledge transfer.
  • High home office flexibility (remote/hybrid) including modern hardware equipment as well as professional toolchain for communication, planning and delivery.
  • Short decision-making processes, a high level of personal responsibility and the opportunity to design topics with real impact – instead of just working through tickets.
  • Attractive compensation package with additional benefits and – depending on the role – bonus/premium components; transparent salary bands are lived practice.
  • Structured induction (onboarding plan, mentoring) and a clear development path with regular feedback cycles and training opportunities.
  • 30 days of vacation (or comparable) as well as additional benefits around health, wellbeing and ergonomic work in the home office.

Apply now

Is this the role you are looking for? We look forward to receiving your complete application, including a cover letter, CV and relevant references and certificates. Please include your salary expectations and earliest available start date.

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